“Change is the law of life and those who look only to the past or present are certain to miss the future.” John F. Kennedy
When ever I look at any organisation I am in effect seeing the style and type of leader who runs it, their character shows through.
From the first online impression the brand portrays, to the real impression I feel when I walk through is front door and meet the people, the impact of the leadership is everywhere. Good leadership makes a good impression throughout, it should be seen and felt at every level.
I recently arrived at a new client to see that their disabled parking was at the other end of the car park from the front door, while the executives had named parking bays right next to the front door.
My first question to the directors was why? Followed up with the obvious second question, what first impression do you want to make to people about your values as a business? After a pregnant pause (and implausible excuse that HSE said we nee…