Showing posts with label business excellence. Show all posts
Showing posts with label business excellence. Show all posts

Tuesday 21 May 2013

How to Find Growth: Business Planning Mentoring

Richard Gourlay, Business advisor, business consultant, Independent NED.

 

The Key Role of Leader: Growth

The key role of every leader in any organisation is to determine the direction of where they are leading their organisation. A leaders success or failure is determined by what growth they achieve. You are leading yourself, your people, your shareholders, and your customers to where you want to go. All successful growth strategies set and work towards goals.

Leaders can often make sound and good decisions about things they can see and clearly understand. Often leaders, directors and owners have advice and support systems built into their day to day decision making, but when planning tomorrow's growth it is not always so easy. Many leaders struggle with looking and making decisions beyond the known horizon. It is hard to see beyond the tangible, beyond the concrete, beyond the known.

This is why I have created my Business planning Toolkit, built upon my 20 years of experience, to help you to learn how to successfully look and find growth opportunities and turn them into growth. My business planning toolkit will enable you to Take the guess work out of your business success.      

Leader's role is to find and deliver business growth


Leaders Need To Plan For Growth.

Leadership success is always about delivering tangible growth, where have you taken your business and why. Knowing that you need to find growth is one thing, but knowing how to find the right direction to take, where to look and find real growth or answer the hidden real challenge of being able to assess which growth options to follow and which to disregard is quite another. 

Here's a great example of getting it wrong. The CEO of LA Gear grew his company from $11 million to $820 million in sales in just four years by focusing on unique, fashionable shoes that were expertly marketed.

Then chasing three huge opportunities they killed the company stone dead. To keep growth coming LA Gear sold excess product at deep discounts which devalued the brand, invested heavily into basketball shoes, not their core market and offered low-end shoes at Wal-Mart.

How To Find Growth 

There can therefore be good growth and bad growth, how do you know which one to nail your colours to as a leader. Growth opportunities need to be assessed and verified. They need to be understood as part of a long term strategy, not a quick tactical grab which helped to end LA Gear.

So leaders need to develop clear strategies which support and drive long-term brand value, and not grab at passing opportunities just because they have some big short-term numbers attached to them.  Assessing where you are going against long-term key performance measures is one key way which all successful major companies use, the balanced scorecard.


Finding growth in business is the leaders role.


Putting All The Steps Together      

These are just some of the key steps which take your business from a cold start to a roaring firebrand, going where you want to take your business. I've put together my Business Planning Mentoring to Take the guess work out of your business success that takes you step-by-step through the simple steps of how successful business leaders plan their business.  

Looking and reaching for growth in business by Richard Gourlay leadership consultant.

How to take the guess work out of your success

This step-by-step process that takes you through each step that builds logically and effectively to your effective growth plan. Short videos take you effectively through each step, with plain English explanations supported by a thorough workbook with all the templates you need to take the guess work out of your business success. From finding growth to setting goals and monitoring your progress towards them.

Here's 5 benefits from following my Business Planning Mentoring Programme to find your growth:- 

  1. Weekly and monthly support programmes - planned around your precise needs. 
  2. Simple steps - which move you forward one step at a time, see the results happening
  3. Robust processes used by successful leaders 
  4. Workbooks and support action plan - fully explained with all templates to support your development  
  5. My guidance to show you each step with key tips to avoid the pitfalls.
See the video which explains more, click: How to take the guess work out of your business success.

Tuesday 20 March 2012

The power of WHY to consumers


Will they BUY?

In the old days people used to buy what companies did, what they made, where they sold it and bought what they promoted. That was the age of big marketing and sales budgets, when big adverts worked, by driving demand through pushing products down channels, offering promotion and celebrity endorsement to generate business. 

The age of the Unique Selling Proposition we are special because..... so you will buy! It was the 1980 and 1990's so the world did as it was told: “we make what you want because we tell you want you want because we know about your needs”.      


Honest is essential

Then ethics came into play. As the internet began its infancy, the power of globalisation was laid bare by the internet. people asked more about how companies did things? Where were products sourced and how became important. Why were the premium footballs, such as those which David Beckham kicked, being made by blind children in India for a few rupees. Why were the clothes models wore being made in sweat shops where workers earned less than for a dollar a day? 

The internet changed how the media could communicate, explaining how household names operated and could afford those huge marketing budgets. This forced companies to change their practises (not their policies though) by educating and fighting back against the likes of Naomi Wolfs’ No Logo expose for example.

How business operated mattered, and so in response companies upped their awareness of their social impact and visibility through corporate social responsibility. How people did things mattered not just when the likes of Bhopal and Exxon Valdez disasters struck, but in everyday life. 

Fair-trade has become a household name in consumer goods, with high street stores vying for credibility of having an ethical policy, supporting local goods and having transparent policies of how they operate. This gives more confidence but leaves companies open to further scrutiny and often to unsatisfactory answers to vital key questions, not at least within developing countries, who are now the fastest growing emerging markets for many brands.


Why! - should I buy from you?

The biggest question which consumers and business now asks people is why businesses are doing these things.  Everyone has become so empowered with information sources that people want to buy the WHY, not the what. Buyers want to understand the ethics of the company and importantly the people behind the decisions it takes. Customers want to know that these decisions accurately reflect the real cultural and values that company has, not just the marketing hype, which the brand portrays. Today this is the real power of the internet.

What’s the real purpose of the company, who and what is driving it and what does it really believe in and stand for. No longer is a small donation to a local charity enough to say it supports the community, customers want to know how much, who gets involved, is it company wide and deep or just a year end tax saving.
Richard Gourlay growth NED and leadership development

What do the decision makers really value, their life story, their values really matter, and how they treat all their people now determines as much if not more in buyers minds than the value the products communicate.       

In fact the world has changed completely, confidence comes not from what you say but why you are saying it. The educated and informed world means that its not just politicians who have seen their reputation tarnished but any business in any sector who does not explain it why factor.

No matter what sector you are in, understanding the still emerging power of the internet in sustaining your reputation is essential and never more so than in explaining why you are in business and why you matter.

Like to learn more then contact us at Cowden Consulting or see our website or social media channels for more about Cowden Consulting:-





Our services: business planning, strategic planning, business development, strategic marketing, Return on Investment, director development, director mentoring.
Cowden is based in Dumfries and Galloway Scotland and works with businesses throughout the UK.

Friday 7 January 2011

Are you on a MISSION or just a dreamer?

One of the most important pieces of any good business plan is to define what you do and where you are going as a business. If you do not define what you do and where you are going then why should people work with you or for you? Defining your purpose as a business is the clearest statement of intent any director or owner of a business can make, and yet one of the most misunderstood and avoided pieces of any business plan.

Why is it avoided? In my experience directors are most often frightened of making a commitment of what they stand for so as not to alienate any existing or potential customers who may not fit the proposed mission statement. This contradiction, not wanting to say what the primary goal of a business or organization is, means that many companies try to be everything to everyone, ending up being meaningless to everyone.

This failure to define a mission is also one of the biggest limitations companies and organizations have in creating clear blue water between them and other players in their market. It is why so many companies struggle to stand out and then expect someone in marketing to try to answer that question sometime later. It is not up to marketing to define the purpose of any business or organization, they must influence it but it takes leadership from the top for a mission statement to be successful.  It may also be why so many companies have to spend so much on marketing to define them.  

A good mission statement is clear, unambiguous, engaging and relevant to all its key audiences: namely its leadership, senior management, employees, shareholders and customers. A mission and a vision (but more of that later) provides a central definition of what a business or organization delivers.  

Here’s a quick-step guide to creating a mission statement. Creating a Successful Mission Statement

1.     First identify your organization's "strategic advantage" what makes you successful. This is the idea or approach that makes your organization stand out from its competitors; the reason that customers prefer you and not your competitors, what makes you unique, what are your core competencies?

2.     Secondly, identify the key measures of your success. Key success measures by which you can measure, Key Performance Indicators (KPI’s), typically pick 3 to 5 headline measures of performance.     

3.     Thirdly combine your strategic advantage and success measures (KPI's) into tangible and measurable goal.

4.     Define the wording, using clear language, until you have a concise and precise statement of your mission, which expresses your ideas, measures, and desired result.  

5.     Now communicate it effectively so everyone owns the mission statement within the company, make it public and ensure it is owned from the top with passion.

Communicating mission statements effectively to everyone is a defining piece of making the mission live. After all the hard work in having one so often they are filed away, or framed and stuck on the wall and forgotten. Instead successful Mission statements are launched to everyone and owned. 

I’ve run embedding program within companies to ensure that everyone inside businesses and organizations “own” the Mission and build it into their everyday activity.   

If you don’t follow through then all the effort is wasted and the opportunity is lost, so remember to focus on making your mission statement memorable and relevant. The leadership also needs to own the mission statement and make it live throughout the company.

If you do this businesses and companies can achieve significant improvements which can include: building higher loyalty from staff, higher levels of customer service; improved stakeholder and channel support and lower costs for winning new higher value customers. These are just some examples of the benefits from having and using a mission statement successfully at the front end, one other major advantage is that you have a foundation upon which to build your business plan.  

Richard Gourlay









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