Outputs vs Outcomes
- Where do I want to go? Is an OBJECTIVE: the outcome.
- What are the results that lead us to achieve in order to get there? KEY RESULTS outputs towards the outcome, steps 1 to 4 above.
- What do other people need to do to achieve those results? Theseare the operational INITIATIVES, task activities.
Activity-based or results-driven?
KPI’s (Key Performance Indicators, just in case you don’t know) are the reporting indicators which drive decision making. For KPI’s to drive business results then they must indicate outcome performance, not work rate outputs.
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